Terms and Conditions of Sale

CANCELLATION AND CHANGES:      

You may cancel your DUX Bed order at no cost at any point before it ships from our facility. Once your order is in transit, cancellation may incur a return shipping fee up to $450. Likewise, refused deliveries will incur a return shipping fee.

 

RETURNS:

Beds are non-returnable once delivered, except as spelled out in warranty. Linens and Down are non-returnable, except in the case of defects to be inspected by store management. Due to the nature of our products, all purchases are final. No returns or refunds can be accepted.

 

DELIVERY AND INSTALLATION:

You will be contacted by the DUXIANA store nearest you to coordinate delivery and installation.

Seller is not liable for delay or failure to deliver or perform due to strikes, differences with workmen, war, riot, fire, inability to comply with government regulations, acts of God, failure of sources of supply or delay in receipt thereof, or any other causes beyond its control. Seller is not responsible or liable for any acts or omission on the part of its subcontractors, including but not limited to, delivery and installation personnel. DUX bed legs will be installed on the bed upon delivery. If the delivery service is instructed by customer to place the bed in or on customer’s own frame/platform, etc., Seller is not liable or responsible if damage should occur to the DUX bed or frame/platform, headboard, etc.

 

FREIGHT CLAIMS:

At time of delivery, Purchaser should examine items carefully and note visible damage or shortage on the delivery receipt and notify carrier’s claims department immediately. All packing materials must be retained until inspection is made.  If Purchaser accepts and/or signs for goods that are damaged or lost in transit, he does so at his own risk and expense.

 

WARRANTIES:

Seller warrants that the items sold will be free from defects resulting from faults in construction, materials or workmanship when used properly and in accordance with the instructions and directions provided. Buyer's remedies under this paragraph will be enforceable against Seller only if (a) Seller is notified of the claim hereunder within two weeks after receipt or discovery thereof by the Buyer and (b) not more than one year shall have elapsed between the passage of title to Buyer and the date of the notice to Seller described in (a). No waiver, alteration or modification of this paragraph shall be valid unless made in writing and signed by an executive officer of Seller.

The original purchaser of each DUX mattress sold to Buyer hereunder is entitled to the benefits of a limited 20 year warranty against breakage of or defects in the spring system occasioned by normal wear and tear, however, the liability of Seller to Buyer under this warranty shall be limited to replacement or repairs, at its option, and this shall be the Buyer's sole remedy. In no event will Seller be liable for consequential or indirect damage, including but not limited to, loss of profit, loss of goodwill, costs of capital or costs incurred in connection with substitute sources of supply.